Terms of product supply:

  1. OUR CONTRACT These Terms and Conditions govern the supply of goods sold by Country Traditionals ("we" and "us") to the customer named on the order form provided on the Country Traditionals website or in a Country Traditionals catalogue ("you"). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
  2. PRICE & PAYMENT
    1. All prices quoted are valid until June 2011 and include VAT at the current and appropriate rate, where applicable. We reserve the right to be able to reduce prices before this date in the course of a sale.
    2. The price payable for the goods you order is as set out on our web site at the time you place your order or, if you order from one of our catalogues, as set out in the catalogue from which you order provided it is a current catalogue, plus any charges for carriage and insurance as set out in the order form.
    3. We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing. Please note that where payment is made by cheque, a clearance peiod of 5 working days will need to be allowed before your order can be processed.
    4. We do not make any reductions on our prices when supplying non-EC countries. The non-application of VAT involved has been taken into consideration when calculating the postage charge to these areas.
  3. AVAILABILITY All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know as soon as we can. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.
  4. DELIVERY AND TITLE Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the date of delivery (or where you have requested a delayed dispatch within 21 days of the requested dispatch date), you must notify us immediately.

  5. DESCRIPTIONS While we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only.
  6. CANCELLATION AND RETURNS
    1. Please contact us by telephone or email and get approval before returning any faulty goods. We offer a full refund for faulty goods as well as for postage charges incurred in returning the goods, provided the goods are returned in accordance with our instructions.
    2. We offer either an exchange or shop credit for goods returned unused and in perfect condition within a month of purchase. Cost of return of goods is to be incurred by the customer. We ask that you allow us to nominate the carrier. Should you wish to exchange returned goods, we will charge for cost of re-delivery.
    3. We will charge a 15% (of total order value) handling fee for cancellation of orders within two weeks of placement of your order. Orders for special items cannot be cancelled once ordered and paid for. Should the goods already have been dispatched, cost of return of goods will be incurred by the customer. We ask that you allow us to nominate the carrier. Refund minus the above costs will be given once the goods have arrived at our warehouse in perfect condition.
  7. LIABILITY If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
  8. TERMINATION We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
  9. FORCE MAJEURE We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
  10. GENERAL If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.